Close

Welcome to the
EtaPRO Support Website

Login to access

  • Downloads
  • Knowledge Base & FAQs
  • Release Information
  • Submit or Track an EtaPRO Issue

The EtaPRO Support team is proud to welcome you to our new and improved website. In addition to traditional features such as opening a support case and downloading software, you can now also view our enhanced wiki and knowledge base. We appreciate our customers, and we look forward to helping enhance your EtaPRO proficiency.

EtaPRO 10.4.6.185 is here! Please read the EtaPRO 10.4.6 Upgrade Warnings document before proceeding with an upgrade. Contact EtaPRO Support if you have any questions or concerns.

We have also published a Top Ten list of security related actions for EtaPRO – read the article here.

Our commitment to you is a responsive and considerate experience—including and reaching beyond basic case tracking. We are satisfied only when your EtaPRO Support case is resolved.

Training & Events

thumb
8-12
JULY

EtaPRO Administrator Training

Buffalo, NY

This 3 1/2-day course is a comprehensive introduction to the EtaPRO System. An optional 1 day IT class is offered on Monday.

thumb
15-17
JULY

EtaPRO APR/VirtualPlant

Buffalo, NY

1 1/2-days each for Advanced Pattern Recognition and VirtualPlant training

Contact Us

Main Office
25 Northpointe, Suite 100
Amherst, NY 14228
716-799-1080
800-803-6737
716-799-1081 (Fax)
Technical Support
EtaPROSupport@gpstrategies.com
716-799-1077
Hours: 8:30AM-5PM EST
Sales
energyservices@gpstrategies.com
888-843-4784

Knowing two independent properties of steam and water, GPSteam can be used to calculate the remaining properties. You can also use GPSteam to calculate turbine efficiency knowing the inlet and exhaust conditions.

Zaid Shogan
Applications Engineer

To add multiple points to the EPTrendSetter Trend List, enable the Trend Mode icon on the EtaPRO toolbar. White holding down the Shift key, click on the points you want to add to the Trend List. Right-click on those “tagged” points and select the Add to Trend List command. Disable the Trend Mode when finished adding the points.

 

Kaetlin McGee
Support Engineer

If you monitor facilities in different time zones and want to view a trend in the plant’s time zone, enable the Options|Use Remote Time slider.

Connie Trask
Training/Business Manager

Select the Options|Write Snaphot File  command to create an Excel file listing all the current values in the active unit.

Libby Wilson
Applications Engineering

When troubleshooting, it is sometimes helpful to see a tabular listing of the data point values that are being archived. Right-click on the point and select the Data Point Raw Data command to see Source, Value, and Quality information.

Adrianna Kwiecinski
Applications Engineering

To change the look of graphic user interface, select the Options|Appearance|Skins. Skins are simply color themes that overlay over the existing functionalities.

Matt Surowiec
Technology Support Manager

Set-up live slide show with the EtaPRO Carousel feature. Select screens to display and the length of time for each.

Kevin Miller
Engineering Manager

Use Ctrl-F to search the data point list. You can enter all or part of a Point ID, Description or Engineering Units to search.

Jonathan Pastuszynski
EtaPRO M&D Center Manager