Close

Welcome to the
EtaPRO Support Website

Login to access

  • Downloads
  • Knowledge Base & FAQs
  • Release Information
  • Submit or Track an EtaPRO Issue

The EtaPRO Support team is proud to welcome you to our new and improved website. In addition to traditional features such as opening a support case and downloading software, you can now also view training refresher videos and our enhanced wiki and knowledge base. We appreciate our customers, and we look forward to helping enhance your EtaPRO proficiency.

Our commitment to you is a responsive and considerate experience—including and reaching beyond basic case tracking. We are satisfied only when your EtaPRO Support case is resolved.

 

 

Training & Events

thumb
6-9
NOV

EtaPRO Administrator Training

Buffalo, NY

An optional 1 day EtaPRO IT training is also offered on November 5. This 3 1/2 day course is a comprehensive introduction to use and administration of the EtaPRO System.

thumb
6-9
NOV

EtaPRO Administrator Training

Buffalo, NY

An optional 1 day EtaPRO IT training is also offered on November 5. This 3 1/2 day course is a comprehensive introduction to use and administration of the EtaPRO System.

Contact Us

Main Office
25 Northpointe, Suite 100
Amherst, NY 14228
716-799-1080
800-803-6737
716-799-1081 (Fax)
Technical Support
EtaPROSupport@gpstrategies.com
716-799-1077
Hours: 8:30AM-5PM EST
Sales
energyservices@gpstrategies.com
888-843-4784

Did you know you can open an online VirtualPlant case and run it with the EtaPRO data points associated with the case? When you right-click a case and open it in the VirtualPlant editor, all data acquisition points assigned to the case will be inserted.

Kevin Miller
Performance Engineering

The EtaPRO Client has a great interchange with the Concerns Viewer. For example, you can right-click on a point in the Concerns Viewer and use the “Add to Trend List” option to populate an EPTrendSetter™ trend list. The Show/Hide All Points is another great Concerns Viewer shortcut.

Jonathan Pastuszynski
EtaPRO Monitoring and Diagnostics Center

To save yourself time scrolling up and down trying to find a data point, use CTRL+F on the main EtaPRO Data Points list to easily search for a desired Point ID, Description, or Engineering Unit!

Matt Surowiec
Technology Support Manager